Transport for NSW delivers large-scale transport infrastructure, operational improvement and service delivery initiatives that support millions of passengers and communities across New South Wales.

To support the development of project management capability across its workforce, Transport for NSW partnered with Certitude Australia to design and deliver a highly contextualised Diploma of Project Management program. Rather than relying on generic training content, the program incorporated Transport-focused scenarios, practical workplace application and nationally recognised qualifications.

As a result, the organisation established a structured pathway for developing project management capability while strengthening consistency across project delivery practices.

The Challenge

Transport for NSW operates within a complex project environment that includes infrastructure projects, operational initiatives, asset management programs and organisational transformation activities.

Consequently, project professionals require strong capability in planning, governance, stakeholder engagement, risk management and project delivery. However, traditional project management training often struggles to bridge the gap between theory and practical workplace application.

Transport for NSW wanted a program that would not only lead to qualifications, but also strengthen the capability of project personnel to apply project management principles within their everyday roles.

Furthermore, the organisation required learning content that reflected the realities of the transport sector and the specific challenges faced by its workforce.

The Solution

Certitude worked closely with Transport for NSW stakeholders to design and deliver a tailored Diploma of Project Management pathway aligned to the organisation’s operating environment and project delivery requirements.

Contextualised Diploma of Project Management

The program incorporated nationally recognised Diploma of Project Management qualifications while embedding transport-specific examples, case studies and workplace scenarios.

As a result, participants could directly connect the learning experience to the projects and programs they were managing.

Practical Workplace Application

Rather than focusing solely on theory, the program emphasised practical workplace application.

Participants developed skills across:

• Project planning and scheduling.
• Scope management.
• Risk management.
• Stakeholder engagement.
• Governance and reporting.
• Team leadership and project delivery.

Furthermore, assessments encouraged learners to apply concepts to real workplace projects, increasing both relevance and engagement.

Ongoing Capability Development

Certitude supported learners throughout their qualification journey through facilitated workshops, coaching and structured learning activities.

Consequently, participants received ongoing support as they progressed through the program and applied new skills in the workplace.

The Outcomes

The partnership delivered significant capability development outcomes across Transport for NSW.

Key Outcomes

• Delivered a highly contextualised Diploma of Project Management program.
• Issued approximately 100 nationally recognised project management qualifications.
• Strengthened project management capability across multiple teams.
• Increased consistency in project management practices.
• Improved understanding of governance, planning and project delivery principles.
• Supported practical workplace application through contextualised learning activities.

Furthermore, the program helped establish a sustainable project management capability pathway that aligned learning with organisational outcomes.

Supporting Project Delivery Excellence

Certitude Australia partners with government agencies, infrastructure organisations and industry clients to develop workforce capability through project management qualifications, professional development programs and customised learning solutions.

By combining nationally recognised qualifications with practical workplace application, Certitude helps organisations build the capability required to successfully deliver complex projects, programs and strategic initiatives.