The course is designed to be customised to organisational contexts and therefore suitable for all experience levels.

• New business analysts seeking a strong foundation
• Professionals transitioning into business analysis from other disciplines
• Anyone responsible for bridging business needs and solution delivery

During this course you will learn how to:

• Develop a human-centred mindset that prioritises empathy and understanding in all business decisions
• Conduct meaningful research to uncover real user needs, motivations, and pain points
• Apply design thinking approaches to complex organisational challenges and opportunities
• Create and test prototypes that validate ideas before significant investment
• Integrate HCD practices into existing delivery frameworks and workflows
• Build cross-functional collaboration using shared language and principles
• Measure and communicate the business impact of human-centred approaches
• Navigate common implementation challenges and sustain design practices within your organisation

Human Centred Design Mindset & Process

• The business case for human-centred design
• Shifting from solution-first to human-first thinking
• Overview of integrated design and delivery process
• Building organisational design capability

Research & Empathy Building

• Strategic user research planning and methods
• Interviewing and observation techniques
• Creating actionable personas and empathy maps
• Customer journey mapping and pain point analysis
• Synthesising research into design opportunities

Problem Definition & Opportunity Framing

• Transforming insights into design challenges
• “How Might We” question development and refinement
• Stakeholder alignment and shared understanding
• Defining success criteria and value metrics

Strategic Ideation & Concept Development

• Facilitated brainstorming and creative ideation methods
• Collaborative idea building and enhancement techniques
• Multi-criteria prioritisation and concept selection
• Value proposition design and validation planning

Prototyping & Rapid Testing

• Strategic prototyping approach selection
• Building and testing low-fidelity prototypes
• User testing session design and facilitation
• Feedback synthesis and iteration planning

Design in Delivery Workflows

• Embedding HCD practices in Agile and Lean delivery
• Design sprint integration and continuous discovery
• Cross-functional collaboration and handoff strategies
• Measuring and communicating design impact
• Sustaining human-centred practices at scale

Built using adult learning principles, our pragmatic approach ensures the training is both engaging and interactive. The course combines theoretical understanding with hands-on experiences, simulations, and collaborative exercises that reinforce learning and practical application. Industry experts with real-world experience in driving successful agile adoption across diverse sectors deliver the training.

All our courses are mapped and aligned to relevant frameworks such as:

• National vocational curriculum
• Australian Public Services Competency Framework
• SFIA – Global skills and competencies for a digital world