The course is designed to be customised to organisational contexts and therefore suitable for all experience levels.

By the end of this course, participants will be able to:

• Facilitate productive collaborative sessions using divergent and convergent thinking techniques
• Build trust and psychological safety within cross-functional teams
• Manage stakeholder relationships, adapting communication styles for different audiences
• Run retrospectives that drive real change and continuous improvement
• Navigate dependencies and complexity across multiple teams
• Communicate transparently using visual techniques to simplify complex ideas
• Adapt delivery approaches based on learning and changing circumstances
• Create sustainable high performance while avoiding burnout

• Cross-functional team dynamics and building psychological safety
• Facilitation skills for workshops, planning sessions, and collaborative meetings
• Stakeholder mapping and relationship management
• Continuous improvement practices and effective retrospectives
• Value-driven delivery and progressive elaboration
• Effective communication across diverse audiences
• Managing dependencies and navigating complexity
• Resilience, adaptability, and responding to change

• Anyone involved in cross-functional product work
• Sales and marketing professionals collaborating with product teams
• Team members looking to elevate collaboration and delivery practices
• Practitioners who want to deepen team effectiveness skills

Built using adult learning principles, our pragmatic approach ensures the training is both engaging and interactive. The course combines theoretical understanding with hands-on experiences, simulations, and collaborative exercises that reinforce learning and practical application. Industry experts with real-world experience in driving successful agile adoption across diverse sectors deliver the training.

All our courses are mapped and aligned to relevant frameworks such as:

• National vocational curriculum
• Australian Public Services Competency Framework
• SFIA – Global skills and competencies for a digital world