Certitude Australia understands that in some circumstances it may be necessary to cancel or defer an enrolment.  Certitude Australia will always do the best we can to ensure we cater to individual needs and maintain a deferral if we are able to.

Learners can lodge a withdrawal application.

• If resources (such as eLearning, eBooks and exam vouchers) have been accessed this provisioning cost cannot be refunded and will be deducted from the amount refundable.
• If provisioning has occurred but no resources have been accessed an administration fee of $150 will be deducted from the amount refundable.

Corporate refunds will be in accordance with client agreement.