There are no entry requirements for this course.

Participants must successfully complete the Change Management Foundation Exam prior to attempting the Change Management Practitioner Exam.

The Foundation Course will enable students to:

• Understand how the process of organisational change or transformation occurs.
• Understand the roles needed to assemble teams most likely to achieve successful organisational change;
• Understand how people react to organisational change and how to help them adapt;
• Able to develop strategies to keep people motivated while an organisation undergoes change;
• Understand the different types of change processes e.g. planned and emergent change;
• Gain knowledge of how to keep stakeholders engaged while an organisation undergoes change; and
• Be fully prepared to undertake the Foundation exam.

The Practitioner Course will enable students to:

• Apply appropriate process frameworks to optimally plan and understand organisational change;
• Gain an appreciation of a range of organisation paradigms with which to understand, support and sustain organisational change processes;
• Properly prepare for an organisational change initiative – such as building an effective change team and offering insights that enhance the team’s performance;
• Prepare people for organisational change;
• Be motivational in ways that are empathetic towards peoples’ roles and personalities;
• Establish a clear framework of roles, skills and activities through which leaders can support and sustain the change process; and
• Be fully prepared to undertake the Practitioner exam.

During the Foundation Course students will learn how to:

• Identify key drivers of an organisation’s culture and recognise different types of change processes;
• Recognise the human side of change and know how to help people deal more effectively with change, maintaining their commitment and bringing them successfully through the change process;
• Explain how individuals are impacted by change, different ways they may respond to change situations and how learning processes help them adapt;
• Offer insights on how organisations work, how the process of organisational change occurs and the typical roles that collaborate to deliver successful change; and
• Outline important aspects of how to build and equip a change team to improve effectiveness.

During the Practitioner course students will learn how to:

• Identify organisational drivers of a change initiative and the links with governance structures;
• Apply an appropriate process framework to help plan and understand organisational change;
• Use a range of organisation paradigms to understand, support and sustain change processes, taking account of the culture of the organisation;
• Establish a clear framework of roles, skills and activities through which leaders from different levels can support and sustain the change process;
• Build a change team;
• Help prepare people for change;
• Support the identification and understanding of stakeholders and help develop approaches to build and maintain engagement;
• Draft the communications plan for a change initiative;
• Recognise signs of resistance to change and propose actions to mitigate it; and
• Propose a range of levers by which a change can be sustained and become embedded in the organisation.

• Anyone interested in understanding the basic principles of achieving successful organizational change, transition or transformation.
• Team members involved in organizational change, transition or transformation projects.
• Aspiring or current managers of organisational change, transition or transformation.
• Those performing key roles in the design, development and delivery of organisational change programmes, including:
  • Change Project Managers
  • Transformation Managers
  • Senior Responsible Owners
  • Business Change Managers
  • Change Programme Managers
  • Operational Line Managers

Foundation:

• Multiple choice
• Four sections, total of 60 questions
• 30 marks required to pass (out of 60 available) – 50%
• 60 minutes duration
• Closed-book

Practitioner:

• Objective testing based on a case study scenario
• 4 questions of 20 marks each
• 40 marks required to pass (out of 80 available) – 50%
• 2.5 hours duration
• Restricted open book – The Effective Change Manager’s Handbook may be used in the exam

Students will be provided with:

• Access to an electronic version of the manual;
• Access to electronic versions of sample exam papers (including answers);
• Printed copy of a student workbook; and
• Access to electronic version of presentation slides.

A hardcopy version of the manual can be purchased at an additional cost.

Students that successfully complete this course may be eligible for

• Accumulation of Continuing Professional Development (CPD) points with the Australian Institute of Project Management (AIPM). See https://aipm.com.au for further information.
• Accumulation of Continuing Professional Development (CPD) points with the Project Management Institute (PMI). See https://pmi.org for further information.