The ITIL framework is designed to help organisations to maximise the value of their IT systems. ITIL4 is the latest release of this framework and introduces a holistic approach to service management.
ITIL 4 Foundation provides candidates with an introduction to IT Service Management. The course takes students through the end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. It is designed to help students navigate through the new era of digital services and provide students with a clear understanding of the Service Value Chain.
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