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Course Overview
As the world’s leading Best Practice framework for Digital Product and Service Management, the ITIL equips professionals with trusted credentials to start, advance, or accelerate their career in a digital and AI-driven world.
ITIL Foundation is the entry point to the ITIL Framework. It introduces the core concepts, models, and principles of digital product and service management, providing a shared language and understanding of how value is created and sustained.
ITIL (Version 5) is the latest evolution of this globally recognised framework, designed to help organisations deliver value through IT services in today’s fast-changing, digital-first environment. This new version builds on the foundation of previous ITIL frameworks while introducing a modern, AI-native, and complexity-ready approach. It provides practical guidance for collaboration, prioritisation, and continuous improvement across all roles and teams in an organisation, ensuring that IT services are efficient, resilient, and aligned with business objectives.
ITIL (Version 5) is the world’s leading best-practice framework for digital products and services, aligning strategy, delivery, and outcomes for the AI era.
- Unifies product and service management – A single lifecycle that minimises friction, silos, and handoffs.
- Connects business and technology – A shared operating model linking strategy, execution, and measurable outcomes.
- AI-ready by design – Practical, built-in guidance for adopting and scaling AI responsibly, with governance embedded.
- Experience-driven and outcome-focused – Transforms digital work into meaningful experiences and measurable business results.
- Relevant across roles and organisations – Built for IT, product, experience, and business leaders—not just ITSM professionals.
$1,600
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