Scenic Rim Regional Council delivers a diverse portfolio of projects ranging from internal operational initiatives through to major capital works programs valued in the tens of millions of dollars. As project activity continued to grow across the organisation, Council recognised the need for a contemporary, scalable and practical project delivery framework that would improve governance, consistency and project outcomes.

To support this objective, Council partnered with Certitude Australia to design, develop and implement a new Project Management Framework (PMF). The engagement combined methodology development, governance design, framework implementation and workforce capability uplift to create a practical project management approach tailored to the local government environment.

As a result, Council established a fit-for-purpose framework that provides greater consistency across projects while supporting effective governance, decision-making and delivery performance.

The Challenge

Scenic Rim Regional Council manages a broad range of projects that vary significantly in size, risk, complexity and strategic importance. Consequently, a single rigid project management approach would not meet the needs of all project teams.

Internal audit activities identified a need to review and modernise the Council’s existing project management methodology. Furthermore, Council wanted a framework that would strengthen management of project scope, cost, schedule and risk while remaining practical for staff operating within the realities of local government environments.

Importantly, the solution needed to integrate with existing Council processes, support multiple project types and provide clear governance arrangements without creating unnecessary administration.

The Solution

Certitude worked closely with Council stakeholders to design and implement a bespoke Project Management Framework aligned to industry good practice and local government requirements.

Discovery and Consultation

The engagement commenced with stakeholder consultation, documentation reviews and analysis of existing project delivery practices. This process helped identify current challenges, understand operational requirements and ensure the framework aligned with Council’s governance structures and strategic objectives.

Framework Development

Certitude developed a purpose-built project management framework that established:

• A scalable project management lifecycle.
• Governance and approval gates.
• Project tiering and complexity assessment.
• Defined roles and responsibilities.
• Standardised templates and tools.
• Structured project planning and reporting requirements.
• Project closure and lessons learned processes.

The framework was specifically designed to support projects of different sizes and complexities while ensuring governance requirements remained proportionate to project risk and organisational impact.

Governance and Portfolio Visibility

A key design principle focused on improving transparency and decision-making across Council’s project portfolio.

Furthermore, the framework established clearer governance pathways, improved visibility of project performance and supported more effective prioritisation of project investments.

Capability Development and Adoption

Successfully implementing a new methodology requires more than documentation. Therefore, Certitude designed and delivered customised training and capability development activities to support adoption across Council.

Training was built around the new Scenic Rim Project Management Framework and incorporated practical exercises, real Council projects and workplace application activities. As a result, participants developed a working understanding of both project management principles and the Council’s new delivery framework.

In addition, the implementation included pilot projects, framework refinement activities and deployment planning to support sustainable adoption.

The Outcomes

The engagement provided Scenic Rim Regional Council with a practical and scalable project management framework designed specifically for its operating environment.

Key Outcomes

• Developed a Council-wide Project Management Framework aligned to industry good practice.
• Established scalable governance arrangements to support projects of varying size and complexity.
• Improved clarity around project roles, responsibilities and decision-making authority.
• Increased consistency in project planning, reporting and delivery practices.
• Integrated project management processes with existing Council procedures and functions.
• Delivered customised training and capability uplift activities to support framework adoption.
• Created a foundation for improved portfolio visibility and project governance across the organisation.

Strengthening Project Delivery in Local Government

Certitude Australia partners with local governments, government agencies and infrastructure organisations to improve project delivery capability through project management frameworks, governance design, PMO development and workforce capability uplift.

By combining practical project management experience with fit-for-purpose methodologies, Certitude helps organisations establish consistent delivery practices, strengthen governance and improve project outcomes across their portfolios.