There are no entry requirements for this course.

Participants who have attended this workshop have said that they benefited as follows:

• Discovered a much more empowering perspective of negotiation that inspires them to apply what they’ve learned to get even better outcomes for their organisation, stakeholders and themselves;
• Develop greater confidence and inspiration to build the rapport that will support the most conducive negotiations; and
• Feel equipped with tools to effectively plan and conduct negotiations in a way that ensures everyone leaves the negotiating table feeling like they have been heard and they have had a win.

The workshop will cover the following topics:

• How to plan for an effective outcome;
• How to identify negotiation styles and gain insights into their natural negotiating style;
• The role of empathy and how to listen actively in order to understand others to enable effective negotiating;
• Identify common negotiation mistakes and what limits negotiations;
• How to differentiate positions from outcomes in planning your negotiations;
• Analyse negotiation tactics;
• Identify the characteristics of effective negotiations;
• Manage negotiations;
• Practical ways to make win-win thinking work;
• 4-steps to getting to “Yes”;
• How to build rapport;
• The role of empathy and how to listen actively;
• How to overcome the fear of rejection; and
• How to manage conflict during negotiations.

Managers, project, program and change managers, sales professionals, technical specialists

Students that successfully undertake this course will be issued with an official Certificate of Completion from Certitude Australia.

Students will be provided with:

• Printed copy of a student workbook; and
• Access to electronic version of presentation slides.