There are no entry requirements for this course.

• As a participant in this workshop, your employer will benefit because:
• You’ll return to work with the skills required to coordinate and align the effort of others for the benefit of your organisation;
• By applying the skills you will learn from this course, you will benefit through the following:
  • Greater confidence that your staff will deliver results in line with your organisation’s expectations even in your absence;
  • Improved morale of staff through greater clarity and certainty around expectations;
  • Strengthen relationships with your staff; and
  • Enhanced listening skills.

The topics covered in this workshop include:

• Defining mentoring and coaching;
• Coaching frameworks and models;
• Coaching as a leadership style;
• How to establish a coaching relationship;
• How to build rapport effectively;
• Coaching skills and qualities;
• Listening and communication skills;
• Dealing with challenges; and
• Implementing a coaching program.

All people managers and staff who seek to play a role in mentoring or coaching or consultants and business development professionals seeking to deepen consultative selling skills.

Students that successfully undertake this course will be issued with an official Certificate of Completion from Certitude Australia.

Students will be provided with:

• Printed copy of a student workbook; and
• Access to electronic version of presentation slides.